Crisi1987
Well-Known Member
sorry about this, but i just cant get over it and maybe typing it out will help...
I just got a brand new laptop last november from circuit city, and withit i bought the full 4 year warranty with accidental protection, whichmeans if ANYTHING happens to it, theyll fix it or replace it. okay wellin may, around the end of it i spilled a little bit of soda on mylaptop, it went into the keys. i didnt even know i had done that untili came back into the room, i guess i hit it and didnt pay attention ifi actually knocked it over. well after that happened my computer turnedoff, which i was afraid would happen because i thought the soda wentinto the computer and fried everything.
well i called circuit city and they said the only thing they could dois send me a box and send it to "micromedics" which is a place theysend their things to for repair. i did that on i think the 26th of may.so i sent it in and got a number where i could go onto the website andcheck on it. the people there and at circuit city told me it would onlytake, at the most 2 weeks. well it ended up taking until the 25th ofjuly. and when i got it back i saw on the sheet that all they did wastake out the keyboard, dry it, and put it back in.
the day i got it back i was so excited, so i turned it on. everythingwas going fine until about 15 minutes later when i tried turning on myinternet and noticed they broke off the wifi switch for internet.. ugh.so i couldnt turn the internet on. then i tried typing and the keyboardstopped working. then the mouspad stopped. then the screen went crazywith all these different colors and froze, and made this horrible loudsound. i was so angry about it.
so i went to circuit city right away and they told me there was nothingthey could do.. i mean, what the heck, i have full warranty and theyspecifically told me they would REPLACE it if it still wasnt repaired.after talking forever with the manager they just told me theyd send itback in to get it repaired.. again. this time they told me it wouldtake about 20 days. and that they would send it out the next day andset it as top priority. they also said they would call as soon as theygot it in. so i waited for a month, went to circuit city and asked themwhat was going on with it, they told me they didnt send it til the 1stof august and that it still wasnt fixed.
okay so just 4 days ago i went to circuit city and got it back.. butwith no battery or ac adapter cord. i asked them why they didnt give itback and they said i never gave it to them. i was really angry by then.so was my grandfather cause ive been using his computer for the past 4months. okay so... i explained to them that i remember bringing thosethings in, so does my boyfriend who was with me. i know for a fact idid because.. why would i be bringing in a laptop to get fixed withoutthose things in the first place? how could they fix it without beingable to turn it on lol.
i told them, i brought the battery in because i left my laptop on toshow your manager what the screen looked like so i wouldnt have to gothrough explaining it. and well you really cant have a laptop onwithout the battery when your walking around a store. then i told themi brought the cord because i needed it to charge in my boyfriends carcause my laptop was dead when i got it back and i brought it with everyother time why wouldnt i this time.
after argueing forever they told me theyd call micromedics and tell mewhat they say, on the next day. they never called. ive been going backand forth with them through emails too, explaining this and tellingthem i cant go to school without a laptop and that they need to takeresponsibility for "misplacing" my battery and cord. they are no helpwhat-so-ever. they just keep replying and telling me someone willcontact me.
so i finally told them id contact the better business bureau and theycan deal with them. well i already contacted the BBB, they haventreplied to me yet, micromedics havent replied to me yet, and circuitcity is being a pain. this makes me so frustrated and angry. iliterally cant go back to school without my laptop, it had my programson it for interior designing, and thats what i need for the course imtaking right now. ive tried explaining this over and over witheveryone, but no one is willing to help. even though it is their job. ijust dont know what to do anymore.
have and of you been through anything like this? has anyone ever dealt with the better business bureau?
I just got a brand new laptop last november from circuit city, and withit i bought the full 4 year warranty with accidental protection, whichmeans if ANYTHING happens to it, theyll fix it or replace it. okay wellin may, around the end of it i spilled a little bit of soda on mylaptop, it went into the keys. i didnt even know i had done that untili came back into the room, i guess i hit it and didnt pay attention ifi actually knocked it over. well after that happened my computer turnedoff, which i was afraid would happen because i thought the soda wentinto the computer and fried everything.
well i called circuit city and they said the only thing they could dois send me a box and send it to "micromedics" which is a place theysend their things to for repair. i did that on i think the 26th of may.so i sent it in and got a number where i could go onto the website andcheck on it. the people there and at circuit city told me it would onlytake, at the most 2 weeks. well it ended up taking until the 25th ofjuly. and when i got it back i saw on the sheet that all they did wastake out the keyboard, dry it, and put it back in.
the day i got it back i was so excited, so i turned it on. everythingwas going fine until about 15 minutes later when i tried turning on myinternet and noticed they broke off the wifi switch for internet.. ugh.so i couldnt turn the internet on. then i tried typing and the keyboardstopped working. then the mouspad stopped. then the screen went crazywith all these different colors and froze, and made this horrible loudsound. i was so angry about it.
so i went to circuit city right away and they told me there was nothingthey could do.. i mean, what the heck, i have full warranty and theyspecifically told me they would REPLACE it if it still wasnt repaired.after talking forever with the manager they just told me theyd send itback in to get it repaired.. again. this time they told me it wouldtake about 20 days. and that they would send it out the next day andset it as top priority. they also said they would call as soon as theygot it in. so i waited for a month, went to circuit city and asked themwhat was going on with it, they told me they didnt send it til the 1stof august and that it still wasnt fixed.
okay so just 4 days ago i went to circuit city and got it back.. butwith no battery or ac adapter cord. i asked them why they didnt give itback and they said i never gave it to them. i was really angry by then.so was my grandfather cause ive been using his computer for the past 4months. okay so... i explained to them that i remember bringing thosethings in, so does my boyfriend who was with me. i know for a fact idid because.. why would i be bringing in a laptop to get fixed withoutthose things in the first place? how could they fix it without beingable to turn it on lol.
i told them, i brought the battery in because i left my laptop on toshow your manager what the screen looked like so i wouldnt have to gothrough explaining it. and well you really cant have a laptop onwithout the battery when your walking around a store. then i told themi brought the cord because i needed it to charge in my boyfriends carcause my laptop was dead when i got it back and i brought it with everyother time why wouldnt i this time.
after argueing forever they told me theyd call micromedics and tell mewhat they say, on the next day. they never called. ive been going backand forth with them through emails too, explaining this and tellingthem i cant go to school without a laptop and that they need to takeresponsibility for "misplacing" my battery and cord. they are no helpwhat-so-ever. they just keep replying and telling me someone willcontact me.
so i finally told them id contact the better business bureau and theycan deal with them. well i already contacted the BBB, they haventreplied to me yet, micromedics havent replied to me yet, and circuitcity is being a pain. this makes me so frustrated and angry. iliterally cant go back to school without my laptop, it had my programson it for interior designing, and thats what i need for the course imtaking right now. ive tried explaining this over and over witheveryone, but no one is willing to help. even though it is their job. ijust dont know what to do anymore.
have and of you been through anything like this? has anyone ever dealt with the better business bureau?
X), and theytended to believe him. (It involved a case where a magazine company wassupposed to cancel a rather expensive subscription for me - an offerfor an 'incredible deal' of multiple magazines delivered monthly - andwhile I did cancel within the alloted 10 days, the company completelyignored my cancellation and kept billing me, even though the deliveriesstopped. I wound up paying for months of issues that I never wanted,and never received. The owner of the company had even lied to myhusband, telliing him that he had never spoken to me before, eventhough I had called and had a very lengthy and heated conversation withhim half an hour before my husband got home and subsequently phoned theguy to find out why my request for the cancellation had been ignored.)
