If you are going to receive a package from FedEx and you receive a shipment confirmation to your email, you CANNOT use that link to request your package(s) be held at a FedEx location for you. If you wish have your packages held, you
must CALL FedEx.
There is a link on you FedEx shipment confirmation that says something to the effect of " if you are not going to be home to receive your packages and would like your packages held please click here". When you click on this link and enter your required information you will always get an a response that looks something like this " This service is not available for your package contact customer service".
The " This service is not available for your package contact customer service". is confusing because it looks like there is no way to have your packages held. This what I thought when I saw that message. I thought when I did call customer service that they will just give me the run around to why my package cannot be held because the holidays are ultra busy.
With my first package I thought there was no way to have my package held so I took an early out from work just to be home in time to meet the Fedex guy. A friend at work told me that I must call them to have my packages held.
I did have my subsequent packages held.
If you DONT call and have your packages held when you are not home to receive your package, the FedEx guy will just leave the package (whatever it is regardless of value) right outside your door .
In the holiday season, there are people following delivery trucks and stealing items left unattended at peoples front door.
must CALL FedEx.
There is a link on you FedEx shipment confirmation that says something to the effect of " if you are not going to be home to receive your packages and would like your packages held please click here". When you click on this link and enter your required information you will always get an a response that looks something like this " This service is not available for your package contact customer service".
The " This service is not available for your package contact customer service". is confusing because it looks like there is no way to have your packages held. This what I thought when I saw that message. I thought when I did call customer service that they will just give me the run around to why my package cannot be held because the holidays are ultra busy.
With my first package I thought there was no way to have my package held so I took an early out from work just to be home in time to meet the Fedex guy. A friend at work told me that I must call them to have my packages held.
I did have my subsequent packages held.
If you DONT call and have your packages held when you are not home to receive your package, the FedEx guy will just leave the package (whatever it is regardless of value) right outside your door .
In the holiday season, there are people following delivery trucks and stealing items left unattended at peoples front door.
already. 
