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Came home to bunbun with tuffs of hair on her face i picked it off and she began pulling more of her own fur out of her chest/tummy area so i pulled it put of her mouth when a little more fur came out of her mouth till finally a huge fur ball!!!!!! Is this normal, Fleas?

So i just got BunBun about a month ago and i've noticed this little wound in her ear for a bit but i fear her scratching keeps it from healing. I don't have any specialty vets close so its not the first option. It is not infected but isn't healing. She doesn't seem to bother her unless i mess...