I don't know about this but my Holland lop has a tight crown so she has "butterfly" ears where they stick out. Possibly has to do with the crown? Wish I could be more help.
I would try just sitting next to her and spending time with her. Tempt her towards you with some treats like cilantro or kale and then give her some pets. Once she isn't to wary, you can gently pick her up and flip her over. Use a warm, wet towel to wipe off the poo. Hope this helps!