I agree that this co. seems to want to offer a good quality pellet to us. I don't believe that they market the pellets as designed to be free fed without hay, because they want you to have to buy more of their product. I switched all of my rabbits over to the m/s food last year. I didn't pay much attention to the free feed directions. Like everyone else here, I'm used to feeding limited pellets and unlimited hay, so that's just what I kept doing. Several months after switching them over, I noticed two of my rabbits were chewing fur on certain spots on their body. I did a little research and felt like the answer was a nutritional deficiency. So I gradually increased their pellet amount to almost free fed, but not completely, as I still wanted to at least give them a tiny bit of hay. Both rabbits stopped chewing their fur and it grew back. So that was proof to me that this pellet was truly designed to be free fed. And not all of my rabbits had problems on the limited pellets. Just those two. I think how the pellets are, is that the timothy hay needed by rabbits, is included as part of the pellet ingredients. The new concentrated pellets don't have the timothy hay in them, so are meant to be fed with the timothy(grass) hay separately.
So when I switched to free fed and the fur chewing stopped, I had another problem. One of those rabbits started her molt, and because she wasn't getting much fresh hay in her diet anymore, she started having problems with the injested hair from her molt, slowing down her GI track. One day a noticed some tiny tiny poops, strung together. The fact that they were strung together didn't worry me much, as that is pretty normal to have a little bit of that during a molt. But what worried me is that the poops were so small, as that indicates the start of stasis, and can lead to a blockage. So I stopped free feeding the pellets and reduced them, and started feeding more hay. I'm feeding slightly more than when I was feeding limited pellets the first time, so that I could hopefully avoid the nutrient deficiency problem again. I kind of wasn't sure what to do at this point. Because I was having so many problems with the sherwood pellet, I decided to just switch over to a store bought pellet, with the soy and molasses products in it. I didn't want to cause I liked the quality of the sherwood and the fact that my rabbits urine seemes not to stink as bad, but feeding it had become such a problem. So I started to transition my rabbits over to this new pellet. I didn't even get halfway transitioned before I started having some problems. Main one, my rabbit room started to STINK to high heaven. The ammonia smell was awful, and I wasn't even halfway switched over. Then two of my rabbits with sensitive digestive systems, started getting soft poop, and I was transitioning WAY slow. Like it had been two weeks and I wasn't halfway transitioned over. So I knew that the soft poop didn't come from transitioning too quickly. My rabbits just couldn't tolerate the extra carbs and sugars in this rabbit food. So I reversed the transition and put my rabbits back on the sherwood food. The stink went away, and the soft poop stopped.
Wasn't sure what to do, so I was pretty happy to find out about the new concentrated pellet. So I bought some and have started switching my rabbits over to it. I'm not quite sure how it's going to work out, but I'm hopeful. I do like that I'll be able to feed a little less pellets, and can feed more hay. Only thing that I don't like about it is that it is made only with alfalfa hay and no timothy, and so the calcium content is high. But sherwood seems to be the only pellet that is well tolerated by all of my rabbits, and I don't want to deal with the ammonia smell from feeding soy based pellets again. So I'm sticking with the sherwood, and hoping the concentrated pellets work out better for me and the buns.