He had a severely matted spot and I was trying to get it off of him. I tugged at it gently because I was afraid I'd cut him if I used scissors (it's happened before). Apparently I wasn't gentle enough. He started screaming. It was the worst sound I've ever heard because I knew I made my bunny hurt and/or afraid. I cuddled him and pet his head until he calmed down. I grabbed the scissors and clipped the last little bit of matted fur off. I let him go. Now, he is hiding behind the couch. He refused treats for a while. Now he is eating them a little. But I'm afraid he'll never forgive me. I know I won't. He's always been skittish and never liked attention from people. Now, I'm sure it will be worse. I'm not even sure how to coax him back into his cage later. He's a chewer, so he has to be in his cage when we are sleeping because he can't be left unsupervised. What can I do to make him feel better? Or make me feel better? I'm crying because I messed up and I love him so much and I feel terrible.